Delete Your Diggt SureLease Account or Data
Last updated: November 9, 2026.
This page is for Diggt SureLease, operated by GANDIVA TECHNOLOGIES L.L.C. You can start an account-deletion request in the app or by email without installing or signing into the app.
Delete in the App
- Sign into the SureLease account you want to delete.
- Open Settings, then Privacy & Security (the screen heading is Security).
- Under Account Management, optionally use Download My Data to save a limited JSON export of selected account details and record summaries, then select Delete My Account. You may continue without downloading; a download failure does not prevent a deletion request.
- Review the effects and any required actions. Type DELETE and confirm only when you intend to delete that account.
The current workflow may require an owner to transfer properties or a tenant to resolve an active lease first. If that prevents your request, contact support below; we will review the request and explain which records must be retained. Account deletion does not itself terminate a tenancy or remove another person's lawful records.
Request Deletion Without the App
Email [email protected] with the subject Diggt SureLease account deletion request, preferably from your registered account email. State that you want your SureLease account and associated personal data deleted. If you cannot access that email, tell us so we can arrange an alternative ownership check.
We will verify account ownership before taking action and explain any retained records or additional steps. Do not send a password, one-time code, authenticator or recovery code, identity document, receipt, or full payment details in your initial request. Sending an email starts a request; it does not instantly delete an account.
What Is Removed, Anonymized, or Retained?
The implemented workflow marks the account deleted and replaces identifying profile fields, including name and email, and clears contact/profile fields and property assignments. It attempts to remove the profile image. It attempts to replace account references in related payment and lease records rather than erasing the underlying history. These steps can fail independently, and other fields or free-text content may still identify you.
Some shared property, lease, payment, subscription, maintenance, security, or dispute records may remain where needed for other users' records, service integrity, or applicable obligations. Other uploaded content and backups require record-specific review; we do not promise that every uploaded file is immediately erased by the current in-app workflow.
While your account is active, payment and lease history remains available; reaching seven years does not by itself trigger deletion of an active account's records. After account deletion, necessary payment history follows a seven-year retention schedule from final settlement, and necessary lease history follows a seven-year schedule from lease expiry or termination. Historical cleanup under this schedule applies only after account deletion and review of shared-record rights and any holds. Only identifiers and information needed for those records should remain; this is not a seven-year retention rule for every profile field, photo, attachment, or free-text entry. Identifiable retained records are still personal information. Necessary legal or dispute holds are handled separately and may require specific records to be retained longer.
Our target for eligible, verified personal-data deletion requests is 30 days. We review requests and retained records individually and explain any blocked step, necessary retention, or additional review. Retention and deletion reviews are currently manual; no automatic seven-year purge or account-inactivity purge is configured. Contact [email protected] to request deletion or an explanation of what remains.
Backups and uploaded files require separate review; no universal backup-erasure deadline is configured. A database recovery window is not an erasure deadline for every retained copy. Before restored data is returned to use, deletion decisions must be reapplied so a restore does not reactivate a deleted account or reintroduce information approved for deletion.
Delete Specific Data Without Closing the Account
Email [email protected] with the subject Diggt SureLease data deletion request and identify the data you want removed, such as an optional profile photo or contact detail. We will verify ownership and explain any records that cannot be removed.
Cancel Store Subscriptions Separately
Deleting a SureLease account does not automatically cancel an Apple App Store or Google Play subscription, issue a refund, or delete your Apple or Google account. Use the store's subscription-management screen to stop renewals. Contact support if you cannot access it.